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XXXXX        VM-sickbay-help-request        XXXX
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Please answer the following questions as good as you can.
Not all question apply to all cases - anyway the more info you provide the better the chances.

Download this txt-file and edit it with a simple texteditor like notepad or Kate.
Do not use Word.     

1. Basics

[    ]  Name or nicname at VMTN or VMware-forum 
[    ]  email
[    ]  date
[    ]  phone
[    ]  skype




2. Attached information :

[   ] detailed filelisting - including size, date (and permissions if Linux host)
[   ] current vmx
[   ] all vmware.logs available in the VM-directory
[   ] all vmdk-files smaller than 100 kb
[   ] vmsd-file
[   ] all other files smaller than 100 kb
[   ] screenshot of snapshotmanager
[   ] screenshot of datastorebrowser
[   ] screenshot of error-message - if not possible writedown the message as good as you remember it
[   ]


! Please use *.jpg, *.png or *.gif for screenshots !

[    ] All files are zipped - please specify name of zip-archive  
[    ] in case the archive is password protected - specify password



3. When was the last successful use of the VM ?      
[   ] date and time of last successful use


4. Which platform was used for last successful start - please specify
[   ]  ESX 4
[   ]  ESX 4i
[   ]  ESX 3.5
[   ]  ESX 3.5i
[   ]  ESX 3
[   ]  VMserver 2 - Linux
[   ]  VMserver 2 - Windows 
[   ]  VMserver 1 - Windows
[   ]  VMserver 1 - Linux
[   ]  Workstation 6.5  Windows
[   ]  Workstation 6.5  Linux  
[   ]  Workstation 6.0  Windows
[   ]  Workstation 6.0  Linux  
[   ]  Workstation 5.5  Windows
[   ]  Workstation 5.5  Linux  
[   ]  Workstation 5.0  Windows
[   ]  Workstation 5.0  Linux  
[   ]  Workstation 4.5  Windows  
[   ]  Workstation 4.5  Linux    
[   ]  Fusion 2
[   ]  Fusion 1
[   ]  other - please specify


5.Which platform was used when the issue occured ? - please specify
[   ] host uses 64 bit CPU
[   ] host uses 32 bit CPU


[   ]  ESX 4
[   ]  ESX 4i
[   ]  ESX 3.5
[   ]  ESX 3.5i
[   ]  ESX 3
[   ]  VMserver 2 - Linux
[   ]  VMserver 2 - Windows 
[   ]  VMserver 1 - Windows
[   ]  VMserver 1 - Linux
[   ]  Workstation 6.5  Windows
[   ]  Workstation 6.5  Linux  
[   ]  Workstation 6.0  Windows
[   ]  Workstation 6.0  Linux  
[   ]  Workstation 5.5  Windows
[   ]  Workstation 5.5  Linux  
[   ]  Workstation 5.0  Windows
[   ]  Workstation 5.0  Linux  
[   ]  Workstation 4.5  Windows  
[   ]  Workstation 4.5  Linux    
[   ]  Fusion 2
[   ]  Fusion 1
[   ]  other - please specify

In case Windows or Linux is the used Platform - please specify
[   ]  Linux distribution
[   ]  Windows Version



6. Is the VM in use right now
[    ] yes
[    ] no


7. Which filesystem is the VM stored on ?
[   ] VMFS - blocksize 1 MB
[   ] VMFS - blocksize 2 MB
[   ] VMFS - blocksize 4 MB
[   ] VMFS - blocksize 8 MB
[   ] NTFS
[   ] FAT32
[   ] FAT
[   ] EXT2
[   ] ESX3
[   ] other - please specify .....

8. How much free space is available in the directory/datastore where the VM is stored ? 
{   ] Gb

9. Did you ever get any CRC errors when using the drive where the VMs are stored on ?
[   ] yes
[   ] no

10. Is the VM a Clone ?
[   ] no
[   ] linked Clone
[   ] full Clone

11.In case of a linked Clone - is the parent VM/ disk still available and healthy ?
[   ] yes 
[   ] no
[   ] unknown


12. In case the VM is running on a ESX - do you have access via WinSCP or FastSCP or similar tools ?    
[   ] yes
[   ] no - only Datstorebrowser is available

13. Some questions about the history of the VM ... please mark all that applies
[   ] is the VM an import of a physical machine ?
[   ] has the VM been moved cross VMware platforms ?
[   ] the VM is a fresh installation on current plaform ?
[   ] 
[   ] error occured during or after a snapshotmanager-operation
[   ] error occured during or after a vmdk-resize-operation 
[   ] error occured after VMware-application crash
[   ] error occured after a crash of the host (Windows, Linux, MAC or ESX)
[   ] error occured after a disk-failure
[   ] error occured after the drive on which the VM is stored run out of space


14. The following tools  are available ...
[   ] Linux LiveCD with Java support
[   ] BartPE
[   ] MOA
[   ] ESXi USB-stick
[   ] Windows Recovery tools like UFS-explorer, GetDataBack or similar      

15. How do you rate your skills with this tools ... (1=good, 2=average, 3=noob)

[   ] Windows commandline
[   ] Linux commandline 
[   ] ESX commandline tools



16. Please explain in short what you think is wrong: